Master's never sent the Diagnostic to American Home Shield, causing delay to getting my unit fixed. He stated to me that it was a TX valve that needed to be replaced, and he had to get the approval through American Home Shield. Mike did what he was told and came back with a different diagnostic result. Mike called his company and that told him to re-diagnose the system. I then told him that my unit was only four years old. Mike from Master's diagnosed that I needed Freon $110.00 a pound, and I needed 7.7 pounds. Master's and they did not come until 21 June 2022. American Shield called Comfort Masters HVAC. On 13 June I called American Shield for repair of my air conditioner unit which went down on 11 June 2022.
I am hoping John submitted his notes in the system and someone from AHS will be contacting me about my price increase within the next 24-48 hours. I have been an AHS customer for that last 22 years and have never had a $156 price increase from one year to the next. This number turned out to be another customer service number. I asked Chris which department was over him to direct my concerns to and he told me Corporate and gave me their number, 88. He hesitated and restated that it depended on the area you live in! I reiterated "all" and told him to be careful how he answered because I know others that have contracts with them. He then told me that all of AHS customers had a price increase. Chris told me that my contract renewal price will have to stay at $847.88 and nothing could be done! I told him that I understand price increases this year, but 22.7% from last year's was a bit much. John transferred me to the "Escalation Department" and I spoke with Chris, ID # 8099047.
John told me that someone will be contacting me within 24-48 hours with an answer. After he state to me that he had to "see if someone really called me", our conversation did not go well, I felt like John was more insulting than helpful. He stated that I had a balance on my account for the remaining contract renewal amount. I call AHS and spoke with John he give me his ID #8122033. I submitted the $697.88 on 24 Jun 22.Īs of today, 6 Jul 22, I continued receiving contract renewal notices and thought I would call to ensure my contract was in good standings for the contract year. The gentlemen insisted on taking my payment that day and I told him it would be taken care of it before my contract expired. He put me on hold and came back with a price adjustment of $697.88 a $6.88 increase which I was in agreement with. I was glad he had called and told him so because I was not happy with my contract renewal price of $847.88 an increase of $156.88 from last year's price of $691. I received a call from an AHS service rep on 6 Jun 22 my service contract was due to expire on 28 Jun 22.
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